FAQ

Last updated: June 7, 2026

Frequently Asked Questions

Getting Started

How does TK Gaming work?

It's simple. Browse our services, pick the one you need, and complete your order. Once payment is confirmed, our team will reach out within minutes via Discord or live chat to confirm the details and schedule your session. From there, a professional player is assigned and we get started as soon as you're ready.

What regions do you serve?

We currently serve customers across the European Union (EU). All our services are available to EU players, and our team operates across EU time zones to ensure smooth scheduling and fast response times.

Which games do you support?

We currently offer services for:

  • World of Warcraft
  • Diablo IV
  • New World
  • Path of Exile 2

We're always looking to expand. If your game isn't listed, feel free to reach out — we may still be able to help.

Services & How They Work

What types of services do you offer?

We offer three types of services:

  • Carry / Group Carry (Self-play): Our professional players join your group and play alongside you to help complete content. You stay on your own account at all times — no sharing required.
  • Coaching: One-on-one or small group sessions with an experienced player who helps you improve your skills, game knowledge, and decision-making.
  • Leveling Assistance: Guided progression where our professionals play alongside you to help level or advance your character or account efficiently.

Do I need to share my account?

No. TK Gaming does not offer account-sharing (piloted) services. All services are carried out in self-play mode — our professionals play with you, and you stay logged into your own account throughout the entire session.

How long does it take to start?

In most cases, we reach out within 10–20 minutes after payment to confirm your order and schedule the session. If there's any expected delay, we'll always let you know in advance.

How do I communicate with my assigned player?

After your order is confirmed, you'll be connected with your assigned professional via Discord or our on-site live chat. You can message them at any time during the service for updates, questions, or to request a pause.

Can I choose a specific date and time for my service?

Yes. Just let our team know your preferred time when we contact you after purchase and we'll do our best to accommodate.

Payments

What payment methods do you accept?

  • Credit and debit cards (Visa, Mastercard)
  • PayPal
  • Apple Pay and Google Pay
  • Cryptocurrency (Bitcoin, Ethereum, and other major coins)

All payments are processed securely. We do not store your card details.

What currency are your prices in?

All prices are displayed in Euros (EUR).

Is it safe to pay on your website?

Yes. All transactions are encrypted using SSL/TLS and processed through PCI-DSS compliant payment providers. Your card details are never stored on our servers.

Can I get a discount?

We run seasonal promotions during game launches and special events. Join our Discord or subscribe to our newsletter to catch exclusive promo codes.

Safety & Trust

Is using TK Gaming safe?

Our services are self-play only — you never hand over your account to anyone. You remain in full control at all times. Our professionals are experienced, verified players. We do not use bots, cheats, macros, or any unauthorised third-party tools.

Do you use bots or cheats?

Never. Every service is completed manually by a real human player. We have a strict zero-tolerance policy on bots, hacks, exploits, and automation.

Could my game account get banned?

Self-play is the safest method available. That said, some game publishers have rules regarding third-party assistance. We always operate carefully and professionally, but we cannot guarantee outcomes related to publisher enforcement. Please review your game's Terms of Service before purchasing.

How do I know TK Gaming is legitimate?

We're a registered company in England and Wales, operating with clear Terms & Conditions, a Refund Policy, and a Privacy Policy. We have 7+ years of experience and a community of 4,500+ customers. If you have questions before purchasing, our team is always happy to chat.

Orders & Refunds

How do I track my order?

Once your session begins, you'll be in direct contact with your assigned professional via Discord or live chat. You'll receive progress updates throughout.

What if something goes wrong?

Contact our support team immediately via Discord or live chat. If the issue is on our end, we will either fix it promptly or issue a refund in line with our Refund Policy.

How do refunds work?

  • Service not yet started: Full refund, no questions asked.
  • Service in progress: Partial refund based on percentage of service completed.
  • Service fully completed: No refund available.

Full details: tkgaming.gg/refund-policy

What if the service I need isn't listed?

Reach out via Discord or live chat. We handle custom requests regularly and can often put together a tailored offer.

Still Have Questions?

We typically respond within a few minutes.